Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended), and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

How to raise a complaint

Email the Grievance Officer with: your name and contact details, a description of the issue, the relevant URL or tool, and any supporting documents.

Timelines

• We acknowledge complaints within 24 hours.
• We aim to resolve complaints within 15 days, or sooner where the IT Rules require.
• Complaints about content that exposes a person's private area, shows them nude or in a sexual act, or impersonates them are acted on within the shorter timelines required by law.

If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee within 30 days, as provided in the IT Rules.